Course Overview
Oracle's ATG Web Commerce Customer Service streamlines customer service and integrates all customer touch points to help you increase customer satisfaction and loyalty, while reducing the cost of customer service. With faster problem resolution and a personalized, consistent experience across multiple channels, you can deliver the best possible customer service and drive repeat business to your Web commerce site. ATG Web Commerce Customer Service includes a range of tools—integrated customer service, knowledge and incident management, and Web self-service—that empower both contact center agents and site visitors to resolve issues and complete transactions.
- Training by Real-time Expert trainer
- Live Online Classes
- Free study material
- Online virtual Classes available in morning, evening and weekend
Prerequisties
Strong background in configuring ATG applications, including experience with Java, JavaServer Pages, and J2EEWorking knowledge of HTML, XML, and object-oriented programmingExperience working with and extending the Oracle ATG Web Commerce environment.
Duration
Online
- The format is 40% theory, 60% Hands-on.
- It is a 20 days program and extends up to 2hrs each.
Corporate
- The format is 40% theory, 60% Hands-on.
- It is a 5 days program and extends up to 8hrs each.
Classroom
- Private Classroom arrenged on request and minimum attendies for batch is 4.
Content
- Introduction
- Commerce Service Center (CSC) functionality and feature overview
- Call tracking
- Working with Customers
- Finding registered customers
- Linking customers to tickets
- Creating new customer accounts
- Editing existing customer information
- Responding to customers by email
- Working with Orders
- Order status
- Finding existing orders
- Creating new orders
- Editing orders
- Processing Returns and Exchanges
- Initiating returns
- Initiating exchanges
- Processing returned merchandise
- Working with Gift Lists and Wish Lists
- Creating gift lists
- Adding items to lists
- Purchasing from lists
Course Calender
1 Sep 2022
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