Course Overview
BMC Remedy Change Management provides a system of planning, scheduling, implementing, and tracking changes that need to be completed within your organization. BMC Remedy Change Management is closely aligned with standard ITIL service management processes.
- Training by Realtime Expert trainer
- Live Online Classes
- Free study material
- Online virtual Classes available in morning, evening and weekend
Prerequisties
User knowledge of Microsoft Windows graphical user interface (GUI)
Duration
Online
- The format is 40% theory, 60% Hands-on.
- It is a 20 days program and extends up to 2hrs each.
Corporate
- The format is 40% theory, 60% Hands-on.
- It is a 5 days program and extends up to 8hrs each.
Classroom
- Private Classroom arrenged on request and minimum attendees for batch is 4.
Content
- INTRODUCTION TO CHANGE MANAGEMENT
- Identifying ITSM Applications
- Change and Release Management Roles
- Change Management Process and Lifecycle
- Release Management Process
- NAVIGATING THE CONSOLES
- Accessing the Applications
- Navigating the Change Management Console
- Navigating the Release Management Console
- Social Networking Overview
- OVERVIEW AND REQUESTER CONSOLES
- Overview Console
- Requester Console
- CREATING CHANGE REQUESTS
- Change Procedures Overview
- Creating Change Requests
- Assigning Change Requests
- PLANNING AND APPROVING CHANGES
- Change Procedures Overview
- Planning a Change Request
- Approving a Change Request
- PROCESSING CHANGE REQUESTS
- Change Procedures Overview
- Searching for Change Requests
- Working with Tasks
- Processing and Closing Changes
- WORKING WITH RELEASES
- Release Procedures and Lifecycle Overview
- Creating a Release
- Working with Activities
- Processing and Closing Releases
- USING COMMON FEATURES
- Working with Reports and Flashboards
- Supplemental Features
Course Calender
1 Sep 2022
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